Refund policy

1. Returns and Exchanges:

• You have 30 days from the date of purchase to return or exchange items.
• To be eligible for a return or exchange, the product must be in its original condition, unopened, and unused.
• For health and safety reasons, we cannot accept returns on opened or used food, treats, or hygiene products.

2. Refunds:

• Upon receiving your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method. Please allow 7-10 business days for the refund to process.

3. Return Shipping:

• Customers are responsible for return shipping costs, except in cases of receiving a defective or incorrect product. In such cases, we will provide a prepaid shipping label for your convenience.

4. Defective or Incorrect Items:

• If you receive a defective or incorrect product, please contact our customer support team within 7 days of receiving the item, and we will arrange for a replacement or a full refund, including return shipping costs.

5. Return Process:

• To initiate a return or exchange, please contact our customer service team at theplayfulpoochy@gmail.com for further instructions and return authorization.
• Please include a copy of the original packing slip or receipt in the return package.

6. Store Credit:

• In some cases, we may offer store credit as an alternative to a refund.

7. Refused or Unclaimed Packages:

• If a package is refused or left unclaimed, the customer will be responsible for the original shipping and return shipping charges, as well as a 20% restocking fee.

8. Cancellations:

• If you wish to cancel an order, please contact us within 24 hours of purchase. Once an order is processed and shipped, it cannot be canceled.

9. Promotional and Sale Items:

• Items purchased during promotional events or sales are eligible for returns or exchanges following the same policy, with consideration of the reduced purchase price.

10. Contact Us:

• If you have any questions, concerns, or require assistance with a return, please contact our customer support team at theplayfulpoochy@gmail.com.

At The Playful Pooch, we value your satisfaction and aim to make every shopping experience enjoyable. We appreciate your trust in our products and are here to assist you with any returns or exchanges. Thank you for being a part of our pet-loving community.